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Staff augmentation

Dedicated personnel embedded in your operation, billed as a service rather than a hire — how the arrangement works, and when it beats recruiting. Book a demo Trusted across the network 490K+ record requests fulfilled annually
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Solutions · Staff augmentation

Release staffed for states where you can’t bill for it

Dedicated virtual assistants work your inbound requests at a fraction of what traditional staffing costs. They pull, double-check, and release each record, so you stop hiring and training for a role with high turnover. See how it works
Who it’s for

When staff augmentation fits

Some states don’t let healthcare providers charge for releasing electronic records, so a release model paid for by billable requests doesn’t add up. Staff augmentation is built for that case. Requesters check real-time status online instead of calling your office, and detailed reports show you how fast we release.

What’s included

  • Dedicated virtual assistants for your inbound requests
  • Release without patient charges, where state law requires it
  • Real-time status updates for requesters
  • Referral management for faster care coordination
  • Digital notary tools at no cost
  • White-glove support for your requesters
How it works

How each request is released

  1. A request arrives

    Your dedicated virtual assistants pick up each inbound request.

  2. We pull the records

    Our experts retrieve them from your EHR under the HIPAA minimum necessary standard.

  3. We double-check

    Two members of our team verify each record for completeness and accuracy.

  4. We release them

    The records go out in the format the requester asked for, with status they can track online.
Customer story · Orthopedics

Our team on release, fewer staff on yours

This study is from full-service release, which runs on the same pull, double-check, and release work. An eight-location orthopedic group moved release to our team, and two records staff now do the work it expected to need five for.
2 of 5Records staffing ~2 daysPatient delivery 2 weeksTo first results
More about this case study If your state allows billing

Where release can be billed, choose a release model

Staff augmentation is for requests that can’t be billed. Where they can, the same platform runs one of three release models. ChartRequest Complete

Fully managed release

Our team runs release from intake to delivery at a flat rate, with billable requests invoiced for you. Flat rate based on volume and billable mix. Explore Complete ChartRequest Select

No-cost release service

The same full service at no cost, for eligible specialties whose billable requests outnumber non-billable ones. Billable requesters cover the full service. Explore Select ChartRequest Pro

Software for your release team

Your own staff release on guided workflows and keep most of the revenue. Keep 80%+ of revenue after processing fees. Explore Pro

Other add-on services

Care coordination

A referral service that moves the chart alongside the patient, with virtual assistant support for the follow-up either practice would otherwise chase. Go to Care coordination

Digital notary

Electronic notarization and certification, what makes a record admissible, and which jurisdictions accept a remote notary. Go to Digital notary

Forms completion

Which forms are covered, how they reach the right clinician, and what the turnaround looks like once they leave the inbox. Go to Forms completion

See ChartRequest on your own records

A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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