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Insurance companies

Bulk retrieval at payor volume, with the submission deadlines, tracking and provider follow-up that decide whether an audit season lands on time. Book a demo Trusted across the network 490K+ record requests fulfilled annually
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Who we serve · Insurance companies

Every chart in flight

Bulk requests are tracked provider by provider, so the charts at risk of missing a submission deadline are visible while there is still time to work them. Status is online, 24/7, all season. See how it works
Measured on the network

Reach and visibility at payor volume

7 fewerCalls per request 24/7Real-time status online 50 statesCovered nationwide Built for payor volume

Every chart, tracked to the deadline

What an insurer needs to run retrieval as a program: volume, visibility across providers, and a record of every request.

Bulk retrieval

Submit chart requests in bulk and track the whole program in one view, not in each reviewer’s spreadsheet.

Program-wide status

Every chart’s status is online, 24/7, so the requests at risk of missing a deadline are visible to the whole team.

Full request log

Every request and delivery is logged, so the organization can show when each chart was requested and received.

Vendor-review ready

Charts arrive over 256-bit SSL with multilayered AES encryption, on a platform that is HIPAA compliant and regularly audited.

National reach

Retrieval runs on a Carequality-connected network, reaching providers across all 50 states from one account. Customer story · Retina

Sign-off in about 2 days

The charts you request often wait on a doctor’s signature, so this study is from the releasing side. At a 17-location retina practice on ChartRequest, sign-offs went from up to three weeks to about two days, and a request takes about 10 minutes to process.
2 daysDoctor sign-off, from 3 weeks 10 minTo process a request 17Locations in one queue
More about this case study Ways to retrieve

In house or fully managed

Retrieval

Insurance

Request and track charts at payor volume against each deadline, every provider in view. Built for chart retrieval at audit volume. Explore insurance retrieval Fully managed

Services

Hand the chase over, and a team escalates stalled providers while there is still time. A custodian who will not respond is escalated. Explore retrieval services

Organizations close to yours

Law firms

Retrieval for firms that run on records, and the unbillable hours currently going into chasing custodians. Go to Law firms

Hospitals and IDNs

Standardized release across departments and sites, with the system-level reporting a compliance officer needs and the integrations IT will ask about. Go to Hospitals and IDNs

Group practices

Shared intake across providers, one fee practice instead of several, and reporting a practice administrator can actually act on. Go to Group practices

See ChartRequest on your own records

A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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