For the people who answer for a disclosure. What is enforced, what is logged, and what you can put in front of a regulator.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Who we serve · Compliance and security
Every disclosure, logged
Every request, authorization check, and release is logged as it happens, so the audit trail is already built when a regulator or a patient asks who saw what.
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Measured on the network
What a compliance review can point to
99%Collection rate24/7Real-time status online7 fewerCalls per request
Built for the audit
Proof on request
What a compliance officer needs to show that every release was authorized, logged, and sent securely.
Always-on audit trail
Every request, check, and release is logged as it happens, so an accounting of disclosures is a report you run.
Authorization checks
Authorization is checked as part of every release, so a record does not go out on an incomplete request.
Layered encryption
Records move over 256-bit SSL with 2048-bit private keys and multilayered AES encryption, not over fax lines.
HIPAA, regularly audited
The platform is HIPAA compliant and regularly audited, so your vendor review starts from documented ground.
Access by job title
Access controls limit which job titles can see request data, and each user’s identity is verified before access.
Zero compliance issues
Our partners have had zero compliance issues, the record a compliance officer is asked to stand behind.
Customer story · Retina
Doctor sign-offs from 3 weeks to about 2 days
At a 17-location retina practice, release meant pricing against three states’ statutes and waiting weeks on signatures. On ChartRequest, the 30-day deadline is easy to meet even in a surge.
2 daysDoctor sign-off, from 3 weeks3States’ pricing rules applied90%Time back for other work
More about this case study
Three ways to operate
Change who releases, and keep one audit trail
Each model runs on the same platform, with the same checks and the same log. ChartRequest Complete
Fully managed release
ChartRequest’s team does the releasing, and your controls stay exactly as they are.Flat rate based on volume and billable mix.
Explore Complete ChartRequest Select
No-cost release service
Full service for eligible specialties, under the same authorization checks and log.Billable requesters cover the full service.
Explore Select ChartRequest Pro
Software for your release team
Your staff releases on guided workflows that enforce each check and log every action.Keep 80%+ of revenue after processing fees.
Explore Pro
