Refunds are requested in the ChartRequest app. Log in, open the request, and submit it.
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Where refunds are requested, and when a pricing review or a stopped payment fits better.Have your request number ready. It’s on your invoice, and it’s the fastest way for us to find your request.How do I get a refund?
Refunds are requested inside ChartRequest. Log in, open the request, and submit the refund request from your account. What if the problem is the amount I was charged?
Start with a pricing review. It’s free, it compares what you were charged with what the request and your state allow, and we reply by email. I paid by check and it hasn’t arrived. What should I do?
Send a stop-payment request before you stop the check. A payment stopped without one is treated as unpaid, and under the Terms of Service that can mean a fee or a hold on your account. Where do I find my request number?
It’s on your invoice. Support can find your request much faster with it. I can’t log in to my account. Who can help?
The support team, by phone, email, or the form below.
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