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Everything we've learned, written down — guides, research, case studies, and definitions from fourteen years of moving medical records. Built for the people who process requests, defend audits, and answer the phone when records are late. Book a demo Trusted across the network 490K+ record requests fulfilled annually
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Most of what’s here started as an answer to a question somebody asked us. What the new interoperability rule actually requires. Whether a records fee is legal in a given state. How long release of information should take. What an orthopedic group did to get patient turnaround to about two days. The library is sorted by how much time you have. Whitepapers go deep on one problem, such as audit season or the staff cost of retrieval delays. Case studies show what changed for a customer, in their own numbers. The glossary and FAQs answer the quick questions, and news and press covers new integrations and recognition, such as the Inc. 5000 list. Start with your question

The questions we hear most, and where each is answered

Each card goes straight to the one piece that answers it. Whitepapers are free; tell us where to send them.

Is this records fee allowed?

When a provider can charge for medical records, how much, and where HIPAA’s cost-based limit overrides a state fee schedule. Read the article

Are we ready for an audit?

What HIPAA compliance asks of a records department as the rules change, and where release of information usually falls short. Get the whitepaper

What are late records costing us?

The staff hours a slow retrieval eats, counted out, and what changes when someone else chases the custodian. Get the whitepaper

Can release cost us nothing?

How ChartRequest Select runs full-service release at no cost to eligible specialties, and what makes a practice eligible. Get the whitepaper Customer story · Orthopedics

Records to patients in about two days

The orthopedic group from the first paragraph moved release to ChartRequest’s full-service team. Its office manager had estimated two to three weeks in-house.
~2 daysPatient delivery 2 of 5Records staffing 2 weeksTo first results
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Track record

Speed you can measure

How long since a record went where it shouldn’t, how long we guarantee, and how many calls each request saves. 315Days this year without an accidental information share (AIS) 5 daysTurnaround guarantee, in days 7 fewerCalls per request

Explore Resources

Case studies

Real customers that moved release off paper and off their staff’s desks, with their own numbers. Go to Case studies

Whitepapers

Reports on rising request volume, shifting regulations, and thin staffing, and what to do about each. Go to Whitepapers

ROI calculator

Estimate what records custodianship costs: a one-time implementation fee and monthly management across your retention period. Go to ROI calculator

Glossary

Plain definitions for HIM, ROI, TAT, and the rest of the vocabulary in statutes, invoices, and request forms. Go to Glossary

Webinars

Deeper conversations about the records problem — what the regulations require, what interoperability actually changes, and what it takes to keep up. Free to watch, no schedule required. Go to Webinars

Podcasts

The records world, discussed out loud — regulation, workflow, staffing, and what actually changes on the ground. Listen wherever you already listen. Go to Podcasts

Events and conferences

Where to find us: HIMSS, AHIMA chapters, EHR user conferences, and the regional shows records people attend. Go to Events and conferences

Newsletters

Regulation changes, turnaround benchmarks, and what we're seeing across the network — sent when there's something worth sending. No drip campaign. Go to Newsletters

FAQs

The questions we get most, answered plainly: turnaround times, fees, what we can release, and request status. Go to FAQs

See ChartRequest on your own records

A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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