About Us: Medical Records Exchange Since 2012

About ChartRequest

We’re a team of operators, builders, and problem-solvers working to make medical records exchange less burdensome for everyone involved.

About · ChartRequest

One platform for both sides of the records exchange

ChartRequest was founded in 2012 in Atlanta. We extend your EHR to handle the compliant exchange of medical records: organizations that hold records release them on our platform, and organizations that need records retrieve them through it, with live status instead of follow-up calls.

See how it works

Measured on the network

The network in figures

7 fewerCalls per request

24/7Real-time status online

50 statesCovered nationwide

How we work

Records handled the same way every time

The workflow is the same whether your staff completes a request or our team does.

Two people check every release

On managed release, two members of our team verify each record for completeness and accuracy before it goes out.

Compliance built in

HIPAA compliant and regularly audited, with HITRUST-aligned controls and an audit trail that is always on.

No IT project

Works with any EHR, with no integration required, so there’s nothing to build, test, or maintain.

Status anyone can check

Requesters see real-time status online, 24/7, so a request never turns into a chain of phone calls.

A specialist, not a rep

Support is why we’re the top-rated ROI vendor on Google, at 4.9★.

Fees that get collected

Billing follows state and federal fee rules, with a 99% collection rate.

Our values

What we hold to

These decide how we build the platform, how we staff it, and how we answer the person waiting on the other end.

Medical records belong to the people they describe
Privacy and accuracy are responsibilities, not features
The person waiting for a record deserves a clear answer
Technology should reduce work, not move it somewhere else
Both sides of the records exchange deserve to be understood
Partnerships should extend what everyone in the exchange can do

Customer story · Orthopedics

7+ years on ChartRequest

An eight-location orthopedic group moved release to ChartRequest’s full-service team and has stayed. Its patients receive records in about two days.

7+Years on ChartRequest

~2 daysPatient delivery

<1 hrSupport reply time

More about this case study