What a practice with no dedicated records staff is still required to do, what it can hand over, and what that costs — usually nothing.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Who we serve · Small and independent practices
No records team needed
Every request lands in one queue with a status, whether your staff handles it or ChartRequest does. Eligible specialties can hand the work over at no cost, so records stop competing with patients for the front desk.
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Measured on the network
What a small practice gets back
99%Collection rate24/7Real-time status online7 fewerCalls per request
Built for small practices
Hand the work over, or keep it simple in house
No cost, if eligible
If your specialty qualifies, billable requesters pay for the full service instead of you.
Status on every request
Each request shows its status, so you know what came in and what’s still open, whoever is handling it.
Fewer status calls
Requesters check status online, 24/7, so fewer calls land on the person who already answers your phones.
Release checks built in
Authorization checks are part of every release, so records go out correctly without a records specialist.
No EHR integration
ChartRequest works with any EHR, with no integration required, so there is no IT project before you start.
A full release log
Every request and release is logged as it happens, so you have the answer when someone asks what went out.
Customer story · Retina
One person, most of the week back
At a retina practice, release ran through one person: signatures, state pricing, mailed invoices. With ChartRequest, a request goes out in about 10 minutes, and 90% of that time went back to other projects.
10 minTo process a request20 hrs/wkAdmin time saved90%Time back for other work
More about this case study
Three ways to operate
Choose who handles your requests
Most small practices hand the work over. Either way, every request is tracked in one place. ChartRequest Select
No-cost release service
Full service at no cost, if your specialty is eligible, with no records staff needed.Billable requesters cover the full service.
Explore Select ChartRequest Complete
Fully managed release
Our team handles every request at a flat rate, so records work leaves your front desk.Flat rate based on volume and billable mix.
Explore Complete ChartRequest Pro
Software for your release team
Your staff releases on guided workflows and you keep the revenue, with no new hire.Keep 80%+ of revenue after processing fees.
Explore Pro
