For claims, HEDIS and medical review at audit volume. Bulk retrieval across thousands of charts against a submission deadline that is already set.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Who we serve · Claims and reviews
Catch stalled charts
Every chart request sits in one view, by provider and by status. Your reviewers stop rebuilding the chase list and work the exceptions.
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Measured on the network
Built for your deadline
7 fewerCalls per request24/7Real-time status online50 statesCovered nationwide
Built for audit season
Your day spent on review, not on follow-up
Bulk submission
Upload a pull list instead of requests one at a time. Errors are flagged before submission, and every chart lands in one view.
Stall alerts
Each chart’s status is online, 24/7, so the ones going nowhere show up while you can still escalate them.
Dates for every chart
Every request and delivery is logged, so you can show when each chart was asked for and when it arrived.
Secure delivery
Charts arrive over 256-bit SSL with multilayered AES encryption, on a HIPAA-compliant platform.
One login, 50 states
Retrieval runs on a Carequality-connected network, so one account reaches providers in all 50 states.
Customer story · Physical therapy
A custodian on the network averages 2.4 days
Chart retrieval runs at the custodian’s pace, so this study is from the releasing side. A 42-location physical therapy network on ChartRequest Complete cleared 500+ requests in its first six months at a 2.4-day average turnaround.
2.4 daysAverage turnaround500+Requests in the first six months42+Locations across 3 states
More about this case study
Ways to retrieve
Work it or hand it off
Retrieval
Insurance
Request and track charts at volume against a fixed submission date, all in one view.Built for chart retrieval at audit volume.
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Services
Hand the chase over, and a team escalates the providers that go quiet before the deadline.A custodian who will not respond is escalated.
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