Governance, standardization and reporting for an organization that both releases and requests at scale, across facilities that joined it at different times.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Who we serve · Health systems and IDNs
Every facility, one view
Each facility joined with its own process for releasing and requesting records. ChartRequest puts them on one workflow and one audit trail, across every facility you now run.
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Measured on the network
What one set of rules delivers across facilities
99%Collection rate24/7Real-time status online7 fewerCalls per request
Built for governance
One rulebook, every site
Release and retrieval
Release records and request them on one platform, so both directions follow the same rules and the same log.
One standard, every site
Every facility follows the same workflow and checks, including the ones that joined with their own process.
One audit trail
Every request and release across the system is logged in one trail, so a disclosure question has one answer.
No EHR integration
ChartRequest works with any EHR, with no integration required, even across facilities on different systems.
Network-connected
Retrieval runs on a Carequality-connected network, so your requests can reach connected custodians directly.
Fees collected for you
Billing and collection are handled across facilities, with a 99% collection rate on the records you release.
Customer story · Retina
Seventeen locations on one release platform
A retina practice at a nationally ranked eye hospital moved release for its locations in three states from spreadsheets to one platform. By the practice’s account, doctor sign-offs that took up to three weeks now take two days.
17Locations in one queue2 daysDoctor sign-off, from 3 weeks90%Time back for other work
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Ways to operate
Choose who releases for each facility
Hand release over or keep it in house, facility by facility, and request outside records on the same platform. ChartRequest Complete
Fully managed release
ChartRequest’s team runs release for the facilities you hand over, with the same checks as every other site.Flat rate based on volume and billable mix.
Explore Complete ChartRequest Pro
Software for your release team
Your HIM teams release on guided workflows across facilities, in one audit trail.Keep 80%+ of revenue after processing fees.
Explore Pro Retrieval
Healthcare
Request outside records for referrals and care gaps, on the platform you already use.Works with any EHR, with no integration required.
Explore healthcare retrieval
