Skip to main content
+1 (888) 895-8366 Support Log in Request status Sign up
Book a demo
Home Who we serve Patients and families Get your medical records

Get your medical records

Your rights, the fees that apply to you rather than to a law firm, the deadlines a provider has to meet, and what to do when one is missed. Request your records How it works

Request your records in four steps

Everything happens online. You don’t need to call or fax anyone.

  1. Create a free account

    Sign up for a patient account in the ChartRequest app. It costs nothing.

  2. Tell us whose records

    Enter the patient’s details — your own records or a dependent’s.

  3. Wait for our email

    We email you when your records are ready, so there’s nothing to chase.

  4. Download and share

    Download your records and share them with any provider for 30 days.
Your account

Free to request, with more if you want it

Every account is free. Subscribe and Share is optional, for when you want your records on hand for good.

Free account

$0
Everything you need to request records and get them back.
  • Requests for you or a dependent
  • An email when your records are ready
  • Status of every request, online
  • Download and sharing for 30 days

Subscribe and Share

$4.99 a month
Keep your records past 30 days and send them wherever you’re seen.
  • Everything in the free account
  • Unlimited access to your records
  • Unlimited sharing with any provider
Create a free account About fees

Why there’s a fee

The fee is set by local, state, and federal law, and by the fee schedule you accept when you sign up. ChartRequest calculates it for each request. Records are free only when one healthcare provider requests them from another. When your request is priced, we email you a link to it. Questions patients ask Can I request records for someone else? Yes. From your account you can request your own records or a dependent’s. How will I know when they’re ready? We email you, and you can log in to check the status at any time. Why aren’t they available right away? The request is checked first — who is asking and which records it covers — and then the records are gathered and protected on the way to you. Paper or archived records take longer. How long can I get to them? For 30 days with a free account. Subscribe and Share keeps them available for $4.99 a month. Need a hand

If your request gets stuck

Reach a person on our support team, or ask us to check a fee. Have your request number ready; it’s on your invoice.

Call or fax

Phone: +1 (888) 895-8366 Fax: +1 (402) 218-4831 Calling is the quickest way to sort out a request that is stuck.

Email

support@chartrequest.com For anything you need to attach a document to.

Question a fee

Request a pricing review Free. We compare your fee with what your state allows and reply by email.

Already sent a request?

Look up where your records are. Have your request number ready; it’s on your invoice. Check request status

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

4400 N Scottsdale, Suite 9-920, Scottsdale, Arizona 85251 +1 (888) 895-8366 · Fax +1 (402) 218-4831

© 2026 ChartRequest. All rights reserved.