Custodians across all 50 states from one intake, Carequality-connected, with a retrieval team for every record that is not.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Platform · The network
Custodians in all 50 states, one intake
One record or hundreds, from one intake. Where a custodian is digitally reachable, records move through the Carequality framework. Everywhere else, automated requests and our retrieval team do the work.
Measured on the network
Reach, status and calls
7 fewerCalls per request24/7Real-time status online50 statesCovered nationwide
How the network reaches records
Digital where it can be, a person where it can’t
Three ways to reach a record, all on one platform, plus tools that find and authorize it before you submit.
Nationwide custodian directory
Providers, hospitals, imaging centers, and health systems across all 50 states, reached from one intake. Legal, payer, and provider requesters all use the same network.
Direct retrieval network
Custodians connected directly to ChartRequest give real-time access to their records, with no fax and no phone call in between.
Canvassing identifies which custodians in a geographic area hold records for your patient, so you start with a verified list of record locations before you submit a request.
Authorization without an account
ConsentLink lets a patient authorize retrieval securely on mobile or web without creating an account. It’s co-branded and fits into your existing intake.
