Live status for staff, requesters, and patients, so nobody has to call to find out where a records request stands.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Platform · Real-time tracking
Know where every request stands
Staff see every open request in one dashboard, and requesters check status online, 24/7, so the status call stops being part of anyone’s day. Tracking is automatic, so records don’t get lost between submission and delivery.
Measured on the network
What live status does for calls
7 fewerCalls per request24/7Real-time status online50 statesCovered nationwide
Who sees what
Status for everyone waiting on a record
One record of progress, shared by your staff, your requesters, and your leadership.
Staff dashboard
Every open request, its dates, and its progress in one centralized dashboard. Leaders spot a stalled request or a bottleneck early, before anyone has to ask.
Status by request ID
Requesters, attorneys, and patients check progress online, 24/7, in the app or by request ID. They get an answer without calling your front desk, HIM, or clinic teams.
Clear status categories
Bulk requesters see how many records are pending, incomplete, on QA hold, priced, or ordered. They know what needs attention and how many records can and can’t be delivered.
Automated alerts
Set rules-based alerts on an email address, organization name, or patient name. They arrive in your inbox instantly, daily, or weekly, so you know where information is moving.
One view across locations
Requests from every site run through one workflow, so requesters don’t need to know which location to call and staff stop tracking the same request across spreadsheets and inboxes.
Every step on the record
Each status change is logged in the audit trail with a timestamp and the person who made it, so the answer to “where is it?” is the same for everyone.
