The Information Gap in Care Coordination
What you'll take away
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A 10-Minute Information Continuity Check you can run against a real referral or outside-record workflow to identify where information becomes difficult to own, see, complete, escalate, or deliver. -
The difference between electronic availability and operational usability, including what current federal hospital data tells us about information being available versus routinely used in care. -
Five questions every outside-information workflow should be able to answer, from who owns a missing record to whether it reached the team that actually needs it. -
How hidden workarounds can mask process gaps, especially when experienced staff are relying on inboxes, calls, memory, and individual follow-up practices to keep requests moving. -
A practical way to evaluate information continuity without another score or maturity model, using Consistent, Variable, and Unknown to identify the first issue worth addressing.
What you can hold us to
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