How the requester-funded model works, which requests it covers, what patients are charged under federal rules, and the organizations it suits.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Solutions · ChartRequest Select
Full service, no cost
If your specialty is eligible, our team runs release for you and billable requesters cover the cost, so your staff can shed the administrative work and focus on patient care.
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Measured on the network
Requesters pay, not you
99%Collection rate24/7Real-time status online7 fewerCalls per request
Why teams choose Select
What changes is who pays
Select is the same full service as ChartRequest Complete, offered as an exclusive partnership to eligible specialties. In most cases, those practices never pay for our experts to run release.
Our team does the work
Our experts pull records from your EHR, two team members verify each one, and we release them in an average of 5 business days or less.
Eligibility set by your request mix
Orthopedic, spine and pain, neurology, and ambulance practices are among the specialties that qualify, and others are reviewed case by case. What decides it is that your billable requests outnumber non-billable ones.
Fewer calls to your front desk
Requesters check status in our app or by request ID instead of calling your office to ask.
Requesters cover the cost
Billable requests pay for the service, at a 99% collection rate, so your practice is never billed for release.
Compliance with state and federal rules
Records stay secure at rest and in transit under every HIPAA rule, the Cures Act’s information blocking regulations, and state statutes on pricing and turnaround.
Less time hiring and training
Our release of information experts take the requests, phone calls, and faxes off your records team, so turnover stops draining your hiring budget.
Customer story · Orthopedics
Two staff, not five
After moving release to ChartRequest’s full-service team, an orthopedic group’s patients receive records in about two days.
~2 daysPatient delivery2 of 5Records staffing$136K+Annual staffing savings
