For organizations that hold records and have to release them. Three commercial models over one platform, and the software running underneath all three.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Solutions · Medical record release
Release your way
Hand release to our team, get the same full service at no cost if your specialty is eligible, or have your own staff run it on our software.
Explore the release software
Measured on the network
Collected and tracked, on any model
99%Collection rate24/7Real-time status online7 fewerCalls per request
Compare plans
What each plan includes
All three run on the same platform. What changes is who does the work and how it is paid for.
Plan feature
Complete
Select
Pro
Our team releases every request
ChartRequest experts pull, double-check, and release each record. On Pro, your own staff release on guided workflows.
Complete
Select
Pro
No cost to your practice
For eligible specialties whose billable requests outnumber non-billable ones, billable requesters cover the full service.
Complete
Select
Pro
5-day turnaround guarantee
Every request fulfilled within the guarantee by our release team.
Complete
Select
Pro
Dedicated production team
A release team assigned to your account works your requests.
Complete
Select
Pro
Double QA review
A two-step review checks every release for accuracy and privacy.
Complete
Select
ProOptional
Clinical and admin review
Record details reviewed and verified for accuracy before release.
CompleteOptional
SelectOptional
ProOptional
Real-time audit logging
A detailed log of everything that happens on each request.
Complete
Select
Pro
Patient charge limits
Set the most a patient can be charged, and the platform applies it automatically.
Complete
Select
Pro
Smart alerts and completion timers
Alerts on the requesters or patients you choose, and a timer on every request for reporting.
Complete
Select
Pro
Enterprise routing and multi-location sign-on
Route request types to the right location, and work every location on one set of credentials.
Complete
Select
Pro
Paperless outbound faxing and walk-in requests
Send faxes from the platform, and take walk-in patient requests on the same workflow.
Complete
Select
Pro
EHR and website integration
Connect ChartRequest to the EHR you run and to your organization’s website.
Complete
Select
Pro
Dedicated customer success manager
One person who knows your account, with secure messaging and user management built in.
Complete
Select
Pro
The software underneath
Shared by Complete, Select, and Pro
Streamlined release workflows
Release of information workflows accelerate fulfillment, and every touchpoint on a request is logged in a detailed audit trail.
A release of information dashboard
See request demand, turnaround, billing, and reimbursement in one place, so you can address needs before they turn into problems.
No integration required
The platform works with any EHR and is up and running quickly. The only IT support needed is secure credentials to your systems.
PHI safeguards
Role-based access control, 256-bit SSL, 2048-bit private keys, and multilayered AES encryption, with every request double-verified before release.
Patient charge limits, applied for you
Set the most a patient can be charged, and the platform applies it to every patient request without anyone checking by hand.
Outbound faxing without paper
When a requester asks for a fax, send it from the platform. Nobody prints, feeds, or scans a page.
See ChartRequest on your own records
A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today.
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Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.
