Retrieval for firms that run on records, and the unbillable hours currently going into chasing custodians.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Who we serve · Law firms
Less hold, more case
Every request your firm sends is tracked from submission to delivery, with real-time status online, 24/7, so no one chases the same chart twice.
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Measured on the network
The follow-up your team stops doing
7 fewerCalls per request24/7Real-time status online50 statesCovered nationwide
Built for firms that run on records
Less chasing, more billable work
What a law firm needs to request records from custodians, track them, and stop losing hours to follow-up.
One account for the firm
The firm sends every records request from one account instead of a different form and fax number per custodian.
Fewer hours on hold
Status is online at any hour, so paralegals stop calling records offices to ask where a request stands.
Cases in all 50 states
Request records from custodians in all 50 states, so a case that crosses state lines doesn’t need a workaround.
Encrypted records
Records arrive over 256-bit SSL with multilayered AES encryption, ready to add straight to the case file.
History by matter
Every request, update, and delivery is logged, so the firm can show exactly when each record was asked for.
Network-connected
Retrieval runs on a Carequality-connected network, so your requests can reach connected custodians directly.
Customer story · Orthopedics
Off the copier
This study is from the releasing side. An orthopedic group that fields constant attorney requests moved release to ChartRequest’s full-service team, and its staff now works on depositions and narratives instead of printing records.
~2 daysPatient delivery<1 hrSupport reply time7+Years on ChartRequest
More about this case study
Ways to retrieve
Run retrieval in house, or hand it to a team
Your staff can work requests on the platform, or a managed team can escalate the custodians who stall. Retrieval
Legal
Request and track records for every matter against its dates, with status online 24/7.Tracked to court deadlines and claim clocks.
Explore legal retrieval Fully managed
Services
Hand retrieval over, and your paralegals stop making follow-up calls to records offices.A custodian who will not respond is escalated.
Explore retrieval services
