Seven organization types, from a single practitioner to a national insurer. What changes between them is volume, obligation and who is asking — not the rules.
Book a demo
Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Who we serve · By organization
Holders and requesters, on one network
A request a law firm submits lands in a practice’s release queue. When both are on ChartRequest, that exchange stops involving a fax machine, and both sides see the same status.
See how it works
If you hold records
Organizations that release records
Each releases from one queue and works with any EHR, with no integration required. What differs is who is asking and how many people are there to answer.
A physical therapy network across 3 states handed release to ChartRequest Complete. Requests from every location run through one queue, at a 2.4-day average turnaround.
42+Locations across 3 states2.4 daysAverage turnaround500+Requests in the first six months
More about this case study
Ways to run it
Pick how your organization works records
Release-side organizations choose who does the work. Requesting-side organizations choose the retrieval line built for them. ChartRequest Complete
Fully managed release
ChartRequest’s team releases for your organization, from intake to delivery.Flat rate based on volume and billable mix.
Explore Complete ChartRequest Select
No-cost release service
The same full service, at no cost, if your specialty is eligible.Billable requesters cover the full service.
Explore Select ChartRequest Pro
Software for your release team
Your staff releases on guided workflows, and your organization keeps the revenue.Keep 80%+ of revenue after processing fees.
Explore Pro Retrieval
Legal
Law firms request and track records for every matter against its dates.Tracked to court deadlines and claim clocks.
Explore legal retrieval Retrieval
Insurance
Insurers request and track charts at volume against each deadline.Built for chart retrieval at audit volume.
Explore insurance retrieval
Track record
Speed you can measure
How long since a record went where it shouldn’t, how long we guarantee, and how many calls each request saves. 315Days this year without an accidental information share (AIS)5 daysTurnaround guarantee, in days7 fewerCalls per request
See ChartRequest on your own records
A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today.
Book a demo
Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.
