Chart retrieval at audit volume — bulk pull lists, real-time tracking, and records delivered with uniform naming, ready for review.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Solutions · Retrieval for insurers
Charts at audit volume
Upload a pull list to RecordGateway and submit hundreds or thousands of requests in minutes. We route each one to the right provider, and your dashboard shows progress in real time until the records are ready for your audit.
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Measured on the network
Every state, live status
7 fewerCalls per request24/7Real-time status online50 statesCovered nationwide
Why insurers choose RecordGateway
Retrieval you can govern and report on
One repeatable workflow for payment integrity, risk adjustment, quality, and regulatory readiness, instead of email threads, spreadsheets, and disconnected portals.
Bulk request uploads
Download one pull list template, fill it in with its instructions, and submit large cohorts at once. Automated error detection catches issues before submission, and requests go out to providers fast.
Clear tracking and reporting
See which requests are pending, incomplete, held for a quality check, priced, ordered, or abandoned. Reports track average turnaround, totals by status, and percent complete, weekly or monthly.
Uniform file naming
Records arrive with consistent naming conventions, ready to use, so claims, medical review, quality, and compliance teams stop renaming and resending files.
An optional API
Connect retrieval directly to your governance, security, and audit workflows, with a sandbox and documentation for testing.
One dashboard for every department
Authorized staff review submitted requests and open retrieved records in one secure place, so departments stay aligned and duplicate requests drop.
Invoices you can follow
Easy-to-follow invoices and itemized receipts show what each request cost, and you can see early how many records can and can’t be delivered.
