Plan options, intake routing and fee handling for a practice with no dedicated records staff — sized for an office manager who already has another job.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Who we serve · Practice managers
Every request, no fax
Requests that reach your office land in one queue with a status, so you stop tracking them on sticky notes and callbacks. Keep the work in house or hand it over, and you still see where each one stands.
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Measured on the network
What changes at the front desk
99%Collection rate24/7Real-time status online7 fewerCalls per request
Built for a busy front desk
Records work, off your plate
Everything a practice without records staff needs to handle requests, without adding a job to anyone’s day.
One queue for requests
Every request that reaches your office lands in one queue, so nothing sits in a fax tray or a shared inbox.
Fewer status calls
Requesters check status online, 24/7, so your front desk spends less of the day answering the same question.
Fees handled for you
Billing and collection are handled, with a 99% collection rate, so no one on your staff chases a payment.
Release checks built in
Authorization checks are part of every release, so the right records go out without anyone relying on memory.
Works with your EHR
ChartRequest works with any EHR, with no integration required, so getting started doesn’t need an IT project.
A full release log
Every request and release is logged as it happens, so you can answer who asked, what went out, and when.
Customer story · Orthopedics
The office stopped printing records all day
An orthopedic group handed release to ChartRequest’s full-service team. The office staff moved on to attorneys, insurers, and depositions, and the group kept two records staff where it expected to need five.
2 of 5Records staffing$136K+Annual staffing savings~2 daysPatient delivery
More about this case study
Ways to hand it over
Keep it in house, or take it off your desk
Pick how much of the work leaves your office. The platform and the audit trail stay the same either way. ChartRequest Complete
Fully managed release
Our team handles every request from intake to delivery, so no one in your office has to.Flat rate based on volume and billable mix.
Explore Complete ChartRequest Select
No-cost release service
The same full service at no cost for eligible specialties, with nothing extra to manage.Billable requesters cover the full service.
Explore Select ChartRequest Pro
Software for your release team
Your front desk releases on guided workflows, keeps the revenue, and skips the guesswork.Keep 80%+ of revenue after processing fees.
Explore Pro
