Sliding-scale populations, grant reporting, and patient requests that arrive without a portal account — handled without adding administrative staff.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Who we serve · Health centers
Keep up without hiring
Patient requests, including the ones that arrive without a portal account, land in one queue with a status. Every disclosure is logged, ready when reporting comes due.
See how it works
Measured on the network
Time your staff gets back for patient care
99%Collection rate24/7Real-time status online7 fewerCalls per request
Built for community health
Release that fits thin staff time
What a federally qualified health center (FQHC) needs to answer patient requests at volume and keep reporting ready.
One queue for patients
Patient requests, including those without a portal account, land in one queue with an owner and a status.
Status patients can see
Patients and requesters check status online, 24/7, so fewer calls pull your staff away from patient care.
Reporting-ready logs
Every request and release is logged as it happens, so the numbers are already there when reporting comes due.
Two-step quality check
Every request goes through a two-step quality check, so new or part-time staff release records accurately.
Hand the work over
ChartRequest’s team can run release from intake through delivery, so the work gets done without a new hire.
Works with your EHR
ChartRequest works with any EHR, with no integration required, so getting started needs no IT project at all.
Customer story · Physical therapy
About 50 staff hours a week back
A growing physical therapy network found request volume outpacing its billing staff. It handed release to ChartRequest Complete and onboarded in under 30 days.
50 hrs/wkStaff time saved2.4 daysAverage turnaround<30 daysOnboarding
More about this case study
Three ways to operate
Choose who does the release work
Hand release over or keep it in house. Either way, every disclosure is logged for reporting. ChartRequest Complete
Fully managed release
ChartRequest’s team runs release from intake to delivery, so staff stays with patients.Flat rate based on volume and billable mix.
Explore Complete ChartRequest Select
No-cost release service
Full service at no cost where your services are eligible, with every disclosure logged.Billable requesters cover the full service.
Explore Select ChartRequest Pro
Software for your release team
Your staff releases on guided workflows, the center keeps revenue, and it is all logged.Keep 80%+ of revenue after processing fees.
Explore Pro
