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Leadership

Leadership

The team behind the network — operators from healthcare, legal, and revenue-cycle who have lived the records-room problem and staffed the company to solve it. Decades of healthcare-technology leadership, one mission: reduce the burden, protect privacy, and get records where they need to go.

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Trusted across the network

490K+ record requests fulfilled annually

4.9 rating across 1,707 reviews on Google

Christopher Carter

Founder and Executive Chairman

His work spans operating strategy, company growth, corporate development and governance. Most recently, he ran Izenda as Executive Chairman, leading the embedded analytics software business, which was acquired by insightsoftware in 2021. Earlier, he founded and led a patient access and care coordination platform acquired by Sharecare in 2012. His investment and corporate development experience includes supporting mergers, acquisitions and post-merger integration at Merge Healthcare and evaluating healthcare and technology investments at Arcapita Ventures. He began his career in Accenture’s Health and Life Sciences Strategy Practice, advising healthcare organizations on operational and technology strategy. Christopher holds a BS in Neuroscience from Vanderbilt University, an MPH from Emory University and an MBA from Northwestern University’s Kellogg School of Management.

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Anthony Daly

Head of Sales - Healthcare

Anthony Daly is the VP of Sales and Client Services at ChartRequest, with a focus on healthcare sales, provider partnerships and release of information service delivery. He brings more than 20 years of healthcare operations experience spanning patient services, medical records management and team leadership. Prior to ChartRequest, Anthony gained release of information experience at ScanSTAT Technologies (now part of Verisma), held regional operations leadership roles at Ciox Health and district operations leadership at ChartFast, and served in clinical operations leadership in the U.S. military. He completed military medical and leadership training.

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Victor Landero

Head of Sales - Retrieval

Victor Landero is the President, Enterprise Retrieval at ChartRequest, with a focus on medical record retrieval, law firm partnerships and operational efficiency. He brings more than 15 years of experience in operations leadership and business growth, with a deep background in legal services and records management. Prior to ChartRequest, Victor held chief operating officer and senior operations roles in legal services, including at Compex Legal Services and Med-Legal, building teams and scaling records retrieval and client delivery. He holds bachelor’s degrees in Business Administration and Criminal Justice from California State University, Los Angeles.

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Sergio Bustamante

Head of Product

He brings more than 18 years of experience across digital product design, software production and cross-functional delivery. Prior to ChartRequest, Sergio spent 11 years at GoDaddy designing digital experiences and leading cross-functional projects, following earlier game production roles at Electronic Arts and other studios. He holds a Bachelor of Fine Arts in Media Arts from the University of Arizona.

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Gidget Bowers

Head of Strategy and Partnerships

Gidget Bowers is the VP of Strategy and Partnerships at ChartRequest, with a focus on strategic partnerships, business development and client relationships. She brings more than 30 years of healthcare revenue cycle experience spanning revenue recovery, client development and operational leadership. Prior to ChartRequest, Gidget held executive roles in healthcare advisory and revenue cycle services, including responsibility for operations serving more than 50 hospitals across nine states. She holds EHRC and CRCR professional credentials, and her executive development includes Vistage leadership training.

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Toni Dueitt

Head of Client Services

She brings more than 20 years of experience across health information management, revenue cycle operations and operational finance. Prior to ChartRequest, Toni directed health information management across more than 500 Wellstar Medical Group practices and held billing, operational finance and field support leadership roles at HealthPort/Ciox Health. She holds an MBA and a BS in Healthcare Management from Liberty University, where she is also pursuing a Doctor of Business Administration in Healthcare Management.

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Elie Goodman

Head of Marketing

Elie Goodman is the VP of Marketing at ChartRequest, with a focus on demand generation, brand strategy and go-to-market execution. He brings nearly 20 years of experience building B2B marketing programs, strengthening brands and supporting revenue growth. Prior to ChartRequest, Elie led marketing and growth strategy at Walmart Health & Wellness and held marketing executive roles in virtual care, overseeing demand generation, positioning and national go-to-market programs. He holds a BS in Marketing/Advertising/Media from Northern Arizona University and an associate degree in Multimedia and Web Design from the Art Institute of Phoenix.

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Fritz Porter

Head of Operations

He brings more than 10 years of experience across operations, quality management and process improvement. Prior to ChartRequest, Fritz served as a fractional operations executive and led strategy, innovation and quality initiatives in construction, manufacturing and business services. He holds an MBA from Southern Oregon University and a Bachelor of General Studies from the University of Idaho, and is a Lean Six Sigma Black Belt.

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Pranav Gawri

Head of Development

Pranav Gawri is the Director of Engineering at ChartRequest, with a focus on API architecture, system design and engineering delivery. He brings more than 20 years of technology experience spanning software engineering, cloud architecture and technical leadership. Prior to ChartRequest, Pranav held engineering leadership and chief technology officer roles, leading cloud migrations, microservices architecture and AI-enabled product development, with earlier technical leadership experience at HCL Technologies. He holds a Bachelor of Information Systems (Hons.) from Guru Gobind Singh Indraprastha University and a postgraduate diploma in Advanced Software Design and Development from C-DAC.

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Airon Grefalde

Head of IT Operations

Airon Grefalde is the Director of IT Operations at ChartRequest, with a focus on IT infrastructure, technical support and internal project delivery. He brings more than 15 years of experience in IT and telecommunications, including network reliability, information security, disaster recovery and team management. Prior to ChartRequest, Airon managed IT systems in healthcare and outsourcing organizations and supported enterprise infrastructure at Leighton Contractors Asia Limited. He holds a BS in Electronics and Communications Engineering from the College of Technological Sciences in Cebu.

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Prolen Priesten Barbadillo

Head of Finance

Prolen Priesten Barbadillo is the Finance Manager at ChartRequest, with a focus on financial reporting, receivables management and finance operations. He brings more than 15 years of experience in accounting, treasury, financial consolidation and reporting. Prior to ChartRequest, Prolen led consolidation and reporting at QIMA and held treasury and accounting roles at QBE and Bombardier, supporting international finance operations and process improvement. He holds a BS in Management Accounting from the University of San Carlos.

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Anna Paris

Director of Client Services, Sales

Anna is the compliance compass of ChartRequest. With deep expertise in HIPAA, HITECH, and TEFCA, she ensures clients remain audit-ready while navigating complex regulations with confidence. As Director of Client Services, Sales, she brings more than eight years of experience in medical records operations, including production management at RecordQuest before joining ChartRequest. She holds a bachelor’s degree in Healthcare Administration and Management from Charleston Southern University.

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Samantha Broach

Director of Client Services, Sales

She brings more than seven years of healthcare operations experience spanning patient services, records fulfillment and audit management. Prior to ChartRequest, Samantha progressed from release of information specialist to audit manager at RecordQuest, helping establish its Audit Department, develop workflows and train team members. She holds the Certified Release of Information Specialist (CRIS) credential.

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Erick Santoyo Perez

Director of Client Services, Retrieval Operations

Erick Santoyo is the Director of Client Services - Retrieval Operations at ChartRequest, with a focus on records retrieval, client delivery and team development. He brings more than nine years of healthcare operations experience spanning release of information, risk adjustment and medical record retrieval. Prior to ChartRequest, Erick held record review and client delivery supervision roles with healthcare organizations including CorroHealth and Inovalon, leading teams and managing multi-client workflows, quality and turnaround performance. He earned a BS in Health Information Management with honors from Grand Canyon University.

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Katelyn Kurilla

Director of Client Services, Retrieval

Katelyn Kurilla is the Director of Client Services at ChartRequest, with a focus on healthcare practice relationships, request visibility and client service. She brings a decade of experience in health, wellness and client-facing operations. Prior to ChartRequest, Katelyn worked in Optum’s Plus One business as a general manager and exercise specialist, following a health fitness specialist role at EXOS/MediFit. She holds a Bachelor of Applied Science in Kinesiology and Exercise Science from Youngstown State University.

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Brianna Antonevich

Director of Client Services, ROI Operations

She brings more than 15 years of experience across healthcare administration, patient access and client service. Prior to ChartRequest, Brianna directed home-care administration, overseeing documentation, policies and staff development, and worked in patient access and financial clearance at Phoenix Children’s Hospital. She holds a BS in Health Administration from the University of Phoenix.

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How the company is run

Run by people who have worked the records room

ChartRequest’s leaders come from healthcare, legal, and revenue cycle: where records are released, where many of them are requested, and where they are billed. The problems the platform solves are ones they have worked on from the inside.

That is why the company is built around both sides of the exchange: the organization releasing a record and the person waiting for it.

What leadership answers for

A 5-day turnaround guarantee on managed release
HIPAA compliance, regularly audited
Support rated 4.9★ on Google
Coverage across all 50 states

Who to ask

Take your question to the team that owns it

Each part of the business has a leader above and a page that can act on it.

Client services

Every request handled with accuracy and accountability, and a person to call when one is stuck.

Enterprise retrieval

Records retrieval for law firms, insurers, and healthcare organizations, from custodians nationwide.

Explore records retrieval

Compliance

HIPAA, state fee rules, and an audit trail that is always on, so clients stay audit-ready.

Explore compliance

Customer story · Orthopedics

Support replies in under 1 hour

An eight-location orthopedic group has run release on ChartRequest’s full-service team for years. Its patients receive records in about two days.

<1 hrSupport reply time

7+Years on ChartRequest

~2 daysPatient delivery

More about this case study

More about us

About ChartRequest

We’re a team of operators, builders, and problem-solvers working to make medical records exchange less burdensome for everyone involved.

Go to About ChartRequest

Careers

Open roles, how the team is structured, and what it is like to work somewhere the deadline belongs to a patient rather than a sprint.

News and press

What’s new at ChartRequest: product milestones, partnerships, and recognition.

Go to News and press

See ChartRequest on your own records

A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today.

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Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

4400 N Scottsdale, Suite 9-920, Scottsdale, Arizona 85251 +1 (888) 895-8366 · Fax +1 (402) 218-4831

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