Named organizations on both sides of the exchange, and the figures they measured afterwards — turnaround, staff hours, and cost per request.
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490K+ record requests fulfilled annually
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ChartRequest works both sides of the records exchange: the healthcare providers who release records, the organizations that retrieve them, such as law firms and life insurance companies, and the patients who need their own.
99%Collection rate24/7Real-time status online7 fewerCalls per request
Customer story · Physical therapy
42 locations onboarded in under 30 days
A physical therapy network spanning three states handed release to ChartRequest Complete and cleared 500+ requests in its first six months.
<30 daysOnboarding500+Requests in the first six months2.4 daysAverage turnaround
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Customer story · Retina
Doctor sign-offs from 3 weeks to about 2 days
A 17-location retina practice replaced spreadsheets and mailed invoices with ChartRequest. By the practice’s own account, sign-offs that took weeks now take days, and payment is collected before records go out.
2 daysDoctor sign-off, from 3 weeks20 hrs/wkAdmin time saved10 minTo process a request
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Customer story · Orthopedics
Two records staff, not five
An eight-location orthopedic group moved release to ChartRequest’s full-service team. Its patients now receive records in about two days.
2 of 5Records staffing~2 daysPatient delivery7+Years on ChartRequest
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