Why imaging fails differently from the rest of the chart: file size, specialized formats, and the gap between a report and the study itself.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Who we serve · Imaging centers
Know what went out
Each request carries its own status, and requesters check it online, 24/7, instead of calling your front desk.
See how it works
Measured on the network
Release, collected and tracked
99%Collection rate24/7Real-time status online7 fewerCalls per request
Built for imaging
Reports and studies, accounted for
What an imaging center needs to release records, and to know exactly what each request received.
One queue for requests
Requests for reports and studies land in one queue, each with its own owner and a status your team can check.
Live status
Requesters check status online, 24/7, so fewer calls ask whether the study went out along with the report.
No discs to burn
Studies from MRIs to mammograms go out digitally over 256-bit SSL, so no one burns a CD or mails a USB drive.
Release log
Every release is logged as it happens, so you can show what each requester received and when they received it.
Any PACS, any file size
Works with any picture archiving and communication system (PACS), and large imaging files release without a size limit.
Fees collected for you
Billing and collection are handled for you, with a 99% collection rate, so fees stop landing on your staff.
Customer story · Orthopedics
Off your team’s desk
An orthopedic group handed its medical, imaging, and billing record requests to ChartRequest’s full-service team. Patients receive records in about two days, and the results showed within the first two weeks.
~2 daysPatient delivery2 weeksTo first results2 of 5Records staffing
More about this case study
Three ways to operate
Hand release over, or run it yourself
Choose who releases reports and studies. The tracking and the audit trail stay the same. ChartRequest Complete
Fully managed release
Our team handles release for the center from intake to delivery, reports and studies.Flat rate based on volume and billable mix.
Explore Complete ChartRequest Select
No-cost release service
Full service at no cost, if your specialty is eligible, with every request tracked.Billable requesters cover the full service.
Explore Select ChartRequest Pro
Software for your release team
Your staff releases on guided workflows, keeps the revenue, and tracks every request.Keep 80%+ of revenue after processing fees.
Explore Pro
