Shared intake across providers, one fee practice instead of several, and reporting a practice administrator can actually act on.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Who we serve · Group practices
One queue, clear owners
Nothing depends on which front desk the fax happened to reach. Releases and fees are handled one way for the whole group, not office by office.
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Measured on the network
What one queue delivers across the group
99%Collection rate24/7Real-time status online7 fewerCalls per request
Built for multi-provider groups
One records process for the group
What a group practice needs to handle requests for every provider in one place, and one way.
Shared intake
Requests for every provider come into one queue, so none depend on which front desk happened to receive them.
One fee practice
Fees are billed and collected one way for the whole group, with a 99% collection rate across your providers.
Fewer status calls
Requesters check status online, 24/7, so fewer calls interrupt the front desks across your whole practice.
Release checks built in
Authorization checks and a two-step quality check run on every release, whichever provider’s records it is.
Useful reporting
Every request and release is logged, so the practice administrator can see where volume and delays build up.
Works with your EHR
ChartRequest works with any EHR, with no integration required, so the group can start without an IT project.
Customer story · Orthopedics
A records team of two
With requests arriving across locations, an orthopedic group moved release to ChartRequest’s full-service team. Patients receive records in about two days, without the hires the group expected to need.
~2 daysPatient delivery2 of 5Records staffing$136K+Annual staffing savings
More about this case study
Three ways to operate
Staff it your way, for every provider
Choose who handles requests for the group. Intake, fees, and the audit trail stay in one place. ChartRequest Complete
Fully managed release
Our team handles requests for every provider, so no front desk carries records work.Flat rate based on volume and billable mix.
Explore Complete ChartRequest Select
No-cost release service
The same full service at no cost, if the group’s specialty is eligible, for everyone.Billable requesters cover the full service.
Explore Select ChartRequest Pro
Software for your release team
Your staff releases for every provider on the same workflows, and the group keeps revenue.Keep 80%+ of revenue after processing fees.
Explore Pro
