Standardized release across departments and sites, with the system-level reporting a compliance officer needs and the integrations IT will ask about.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Who we serve · Hospitals and IDNs
Catch backlogs early
Requests from every department and facility land in one queue with an owner. Every release follows the same checks and leaves one audit trail.
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Measured on the network
What release looks like at every site
99%Collection rate24/7Real-time status online7 fewerCalls per request
Built for multi-site release
The same release policy in every department
What a hospital or IDN needs to run release consistently across facilities, with reporting that rolls up.
One queue across sites
Requests from every department and facility land in one queue, each with its own owner and a visible status.
One release standard
Every site follows the same workflow and two-step quality check, so policy doesn’t change between facilities.
System-wide audit trail
Every request and release is logged in one trail, so a disclosure question is answered once, for every site.
No EHR integration
Works with any EHR, with no integration required, even where your facilities still run different systems.
Fewer status calls
Requesters check status online, 24/7, so fewer calls reach the records teams spread across your sites.
Fees collected for you
Billing and collection are handled across sites, with a 99% collection rate on the requests you release.
Customer story · Physical therapy
42 sites, one workflow
The multi-site problem at a smaller scale: a physical therapy network with locations in three states moved release to ChartRequest Complete. Its sites now share one workflow, and staff got back about 50 hours a week.
42+Locations across 3 states2.4 daysAverage turnaround50 hrs/wkStaff time saved
More about this case study
Three ways to operate
One platform, staffed the way each site needs
Choose a model per department or for the whole system. The checks and the audit trail stay the same. ChartRequest Complete
Fully managed release
ChartRequest’s team runs release for the sites and departments with no records staff.Flat rate based on volume and billable mix.
Explore Complete ChartRequest Select
No-cost release service
Full service at no cost wherever a department’s specialty is eligible, under the same checks.Billable requesters cover the full service.
Explore Select ChartRequest Pro
Software for your release team
Your HIM teams release on guided workflows across every site, in one audit trail.Keep 80%+ of revenue after processing fees.
Explore Pro
