Stopping payment on a records request? Tell us which request and why, and we’ll reply.
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490K+ record requests fulfilled annually
Why to tell us first, what to send, and where checks go.Have your request number ready. It’s on your invoice, and a stop-payment request can’t be opened without it.My check hasn’t arrived. Should I stop it?
Tell us first. Send the stop-payment form below before you stop the check, so we can match it to the request. What happens if I stop a payment without telling you?
The request is treated as unpaid, and under the Terms of Service that can mean a fee or a hold on your account. What do I need to send?
Your request number, the healthcare provider you requested records from, and the reason you are stopping the payment. Where do I mail a check?
4400 N Scottsdale, Suite 9-920, Scottsdale, Arizona 85251. That is the billing address for paying an invoice by check. How will I hear back?
We check your request against its history and reply by email.
Stop payment
Stop a payment
Tell us which request it is and why. We check it against the request’s history and reply by email.
