If a records fee looks wrong, request a free review and we’ll reply to you by email.
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What a review checks, what to send, and what happens next.Have your request number ready. It’s on your invoice, and a pricing review can’t be opened without it.Does a pricing review cost anything?
No. The review is free. Send the form below and we reply by email. How is the fee for my records set?
Each request is priced to comply with state and federal fee rules. A review compares what you were charged with what the request and your state allow. What do I need to send?
Your request number, the reason you believe the fee is wrong, and a link or document that supports the fee you believe is correct. I’m a patient. What can I be charged?
The fee for your own records is set by state and federal law. If what you were charged looks higher than that, a pricing review is the place to raise it. Is a pricing review the same as a refund?
No. A review checks the amount you were charged. Refunds are requested inside ChartRequest, from your account. If the problem is the amount, start here.
Pricing review
Request a pricing review
The review is free. We compare what you were charged with what the request and your state allow, and reply by email.
