Routes to the team that can act on your question, rather than one form that reaches everybody and nobody.
Book a demo
Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Start here
Where to go
Most questions are answered faster by the right page than by a general inbox. Pick the one that matches what you need.
ChartRequest sits between the organization that holds a record and the person who asked for it. Which of the two you are decides who can answer you.Have your request number ready. It’s on your invoice and in your confirmation email.
By who you are I’m a patient waiting for my records
Check the request’s status online first. If the provider you need records from doesn’t use ChartRequest, contact that provider’s records department directly. I requested records for a law firm or insurer
Status is online for every request. If a request is stuck, call support with the request number; calling is the quickest way to move it. I release records for a healthcare organization
Existing customers reach support through the form below or by phone. Support can also send transition materials for moving patients and requesters onto ChartRequest. I’m considering ChartRequest for my organization
Book a demo. It’s a 20-minute walkthrough of release, retrieval, and the audit trail with a specialist.
Reach a person
Write to support, or call
Tell us what you need help with and we’ll reply by email. For anything urgent, the phone is faster.
