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Who ChartRequest is, who runs it, and how to reach us. Founded in 2012 in Atlanta, Georgia, and working on the same problem since. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Who we are

The medical records exchange network

ChartRequest was founded in 2012 in Atlanta to fix one problem: moving a medical record from the organization that holds it to the person or organization that needs it. Today that is one HIPAA-compliant platform with two sides. Healthcare organizations release records on it, and law firms, insurers, healthcare organizations, and patients retrieve records through it. It works with any EHR, with no integration required, and it covers all 50 states.

What we can show you

  • HIPAA compliant and regularly audited
  • HITRUST-aligned controls
  • Carequality-connected for retrieval
  • 4.9★ on Google, the top-rated ROI vendor there
  • Inc. 5000 honoree
What we do

Both sides of the records exchange

Every part of the company works on one of these, and most of it works on both.

Release of information

Healthcare organizations fulfill requests compliantly, often at no cost to them, with a 5-day turnaround guarantee on managed release. Explore records release

Records retrieval

Law firms, insurers, and healthcare organizations request records from custodians nationwide and track each one online, 24/7. Explore records retrieval

Patients and families

People request their own records, or a dependent’s, with a free account, and get a notice when they’re ready. Explore patient records Customer story · Physical therapy

2.4-day average turnaround

A 42-location physical therapy network handed release to ChartRequest Complete, onboarded in under 30 days, and cleared 500+ requests in its first six months.
2.4 daysAverage turnaround <30 daysOnboarding 500+Requests in the first six months
More about this case study Track record

Speed you can measure

How long since a record went where it shouldn’t, how long we guarantee, and how many calls each request saves. 315Days this year without an accidental information share (AIS) 5 daysTurnaround guarantee, in days 7 fewerCalls per request

Explore Company

Business Associate Agreement

Go to Business Associate Agreement

About ChartRequest

We’re a team of operators, builders, and problem-solvers working to make medical records exchange less burdensome for everyone involved. Go to About ChartRequest

Leadership

The team behind the network: operators from healthcare, legal, and revenue cycle who have lived the records-room problem. Go to Leadership

News and press

What’s new at ChartRequest: product milestones, partnerships, and recognition. Go to News and press

Careers

Open roles, how the team is structured, and what it is like to work somewhere the deadline belongs to a patient rather than a sprint. Go to Careers

Contact us

Routes to the team that can act on your question, rather than one form that reaches everybody and nobody. Go to Contact us

See ChartRequest on your own records

A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

4400 N Scottsdale, Suite 9-920, Scottsdale, Arizona 85251 +1 (888) 895-8366 · Fax +1 (402) 218-4831

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