For legal teams working to dates that do not move. Turnaround, certification, and what to do about a custodian who is slow.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Who we serve · Legal case managers
Every record, tracked
Submit once and follow each request through the custodian’s queue, with real-time status online, 24/7. When a custodian goes quiet, you see it in the status — not the week before trial.
See how it works
Measured on the network
What to expect from a tracked request
7 fewerCalls per request24/7Real-time status online50 statesCovered nationwide
Built for case deadlines
Records you can plan a case around
Complete the first time
A guided workflow keeps each request’s details complete, so it isn’t sent back for another round of calls.
Status before court
Follow each request online at any hour, so you know where it stands before a court date forces the question.
Signatures without paper
Clients sign authorization forms digitally, so a request doesn’t wait on printing, scanning, or a lost form.
Request dates on file
Every request, update, and delivery is logged, so your case file shows exactly when each record was requested.
Custodians in any state
Request from custodians across all 50 states through one account, not a different process per state.
Direct connections
Retrieval runs on a Carequality-connected network, so a request can reach a connected custodian directly.
Customer story · Physical therapy
2.4 days on average
A physical therapy network that fields requests from law firms handed release to ChartRequest Complete. Requesters now see status online and can submit outside office hours.
2.4 daysAverage turnaround500+Requests in the first six months42+Locations across 3 states
More about this case study
Ways to retrieve
Track it or hand it off
Retrieval
Legal
Request and track records against the dates your cases run on, with status online 24/7.Tracked to court deadlines and claim clocks.
Explore legal retrieval Fully managed
Services
Hand retrieval over, and a team follows up with each custodian until the records arrive.A custodian who will not respond is escalated.
Explore retrieval services
