Medical Records Help for Patients

Patients and families

For patients and families requesting their own records, or a relative's. What you are entitled to, what it can cost, and how to get it without negotiating a provider's front desk.

Request your records

Start here

What do you need to do?

Pick the one that matches. Each takes you to the page that walks you through it.

Your rights

Your records belong to you

You have a legal right to your own medical records. Getting them shouldn’t require knowing how any of this works.

Federal law gives you the right to a copy of your medical records, and it puts a deadline on your provider to give them to you.

With a free ChartRequest account, you can request your own records or a dependent’s from your provider. You get an email when they’re ready, and you can download and share them for up to 30 days.

In short

You can get a copy of your own records.
You can request a dependent’s records.
Your provider has a deadline to respond.
The fee is set by state and federal law.

Fees and timing

What patients ask before and after a request

Who do I ask for my records?

Your provider holds them. You can request them from your provider through a free ChartRequest account, without calling or visiting the office.

Why is there a fee?

The fee is set by local, state, and federal law, and by the fee schedule you accept when you sign up. ChartRequest calculates it for each request.

Records are free only when one healthcare provider requests them from another.

What if I think I was charged too much?

Ask for a pricing review. It’s free, and we reply by email. Have your request number ready; it’s on your invoice.

How long will it take?

Your provider has a federal deadline to respond. Each request is checked first, then the records are gathered and protected on the way to you. Paper or archived records take longer.

How do I get a refund?

Refunds are requested inside ChartRequest. Log in, open the request, and submit the refund request from your account.

Talk to a person

Where to go for help

Our support team answers patients too. Have your request number ready if you have one.

Call or fax

Phone: +1 (888) 895-8366

Fax: +1 (402) 218-4831

Calling is the quickest way to sort out a request that is stuck.

Email

support@chartrequest.com

For anything you need to attach a document to.

Mail a check

4400 N Scottsdale, Suite 9-920

Scottsdale, Arizona 85251

The billing address for paying an invoice by check.

Explore patient resources

Get your records

Your rights, the fees that apply to you rather than to a law firm, the deadlines a provider has to meet, and what to do when one is missed.

Go to Get your records