The controls that apply when records staff work outside a building: access, device posture, and what stays logged wherever the work happens.
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490K+ record requests fulfilled annually
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Compliance and security · Remote work
Same controls, anywhere
Our team works inside a secure, encrypted system, not email threads or ad hoc tools. Every control applies at home just as it does in the office, and every action is logged.
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Measured on the network
Secure, with status around the clock
99%Collection rate24/7Real-time status online7 fewerCalls per request
Controls that apply anywhere
Security that doesn’t depend on the office
Access that is limited, authenticated, and monitored for every remote team member.
Secure intake
Requests enter through secure portals and supported API integrations, not email threads or ad hoc tools, and every entry is encrypted in transit.
Authorized uploads only
Only verified custodians and properly permissioned staff upload records, under the minimum necessary standard. Every upload is encrypted and tracked.
Two-factor authentication
Two-factor authentication, session controls, and single sign-on apply to every internal user, and access attempts are logged and reviewed.
Role-based access
Our team works in HIPAA-compliant environments, with access limited to approved roles so each person sees only what their role needs.
Monitored workstations
Remote workstations are monitored with webcam audits, face recognition, and geo tracking, and work is reviewed through internal QA, daily huddles, and workflow checklists.
Limited physical output
Printers are disabled for everyone except designated leads, and every action is captured with a timestamp, identity, and IP address for the audit trail.
