The independent assurance behind the platform — SOC 2 certification and ISO-27001 alignment — and what each one actually covers.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Compliance and security · SOC 2
Security we can prove
ChartRequest’s security program covers security, availability, and confidentiality for every PHI workflow, and it is in scope for independent audit. Ask for the report.
See how it works
Measured on the network
How release performs inside the program
99%Collection rate24/7Real-time status online7 fewerCalls per request
What the program covers
The controls behind every record
Vendor security questionnaires go faster when the controls are written down and in use every day.
Access control
Role-based permissions match each person’s responsibilities, and every access attempt is logged and reviewed.
Encryption
Records are protected at rest and in transit with 256-bit SSL, 2048-bit private keys, and multilayered AES encryption.
HITRUST-aligned practices
Security practices aligned with HITRUST and built for healthcare workflows, not generic IT, and they hold steady as volume grows.
Real-time audit logs
Every request carries a real-time log of who did what and when, exportable as request-level proof for reviews and inquiries.
Secure digital exchange
Records move through a controlled digital system instead of fax, printed packets, or mailed media, with fewer hands touching each one.
Controls that scale
Built-in controls keep handling consistent as you add users, teams, and locations, and leaders can see request handling across all of them.
