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Compliance and security

The controls, certifications and logging behind every release — HIPAA enforcement, SOC 2, audit readiness, and how the security model handles a records team that works remotely.
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Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Platform · Compliance and security

Compliance, built in

HIPAA safeguards, real-time audit logs, and security controls run inside the workflow, so compliance never depends on someone remembering a rule. Every request is double-verified before release.
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Measured on the network

Safeguards that don’t slow release down

99%Collection rate 24/7Real-time status online 7 fewerCalls per request
What’s covered

The four areas a reviewer asks about

HIPAA compliant and regularly audited, with HITRUST-aligned controls and an audit trail that is always on.

HIPAA compliance

Authorization checks, the minimum necessary standard, and disclosure accounting on every request, so HIPAA handling doesn’t vary by person, location, or day of the week. See what is enforced

Audit readiness

Real-time audit logs and request history when you’re audited, and bulk retrieval when you’re the one running the audit. See both sides of an audit

SOC 2 security program

Controls for security, availability, and confidentiality, in scope for independent audit, alongside HITRUST-aligned practices for PHI at rest and in transit. See what the program covers

Secure remote workforce

Monitored workstations, two-factor authentication, and role-based access, so our team works under the same controls wherever it is. See the controls

More of the platform

Overview

Every capability behind release and retrieval, from the work queue and the network to tracking, reporting, forms, and security. Go to Overview

EHR integrations

ChartRequest works with any EHR, with no integration required, so there is nothing for IT to build, test, or maintain. Go to EHR integrations

API access

Submit, track, and receive records requests from your own systems, built for high-volume payer and legal workflows. Go to API access

See ChartRequest on your own records

A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today.
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