What you hand over, what happens to it, and what you get back — including how a custodian who will not respond is escalated.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Solutions · Retrieval services
We chase, you download
Submit your requests and our retrieval team does the rest: follow-up with every custodian, escalation when one goes quiet, and verification before anything reaches you.
See how it works
Measured on the network
Every state, with fewer calls
7 fewerCalls per request24/7Real-time status online50 statesCovered nationwide
What we handle
Every step, handled
Your team submits the request. Ours carries it the rest of the way.
Single or bulk submission
A guided submission takes a few minutes, one request or a bulk pull list, with digital authorization forms.
Dedicated follow-up and escalation
A dedicated retrieval coordinator handles all follow-up with the custodian and escalates when a request stalls.
Verification and redaction
Our experts check each record against the request and redact unauthorized data before release.
Instant download with live status
Verified records are ready to download instantly, and real-time status shows where every request stands until then.
Authorization without an account
ConsentLink lets patients securely authorize retrieval on mobile or web without creating an account, and fits into your existing intake.
Find the records first
Canvassing identifies which providers in an area hold records for your patient, so you start with a verified list of locations before you submit.
