Outside records for referrals, care coordination and continuity of care — requested from any custodian and tracked until they arrive.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Solutions · Retrieval for providers
Records before the visit
Providers retrieve records too: for referrals, care coordination, and continuity of care. Request from any custodian through one account, and track each request until the records are in your hands.
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Measured on the network
Outside records, tracked around the clock
7 fewerCalls per request24/7Real-time status online50 statesCovered nationwide
Built for care teams
Referrals, no phone tag
Your patients deserve fast, informed care. You submit the request for medical, imaging, or billing records, and we get them to you.
Carequality-connected
Where custodians are digitally reachable, requests move through the Carequality framework. Where they aren’t, our retrieval team takes over.
One account for every custodian
Request from providers across all 50 states in one place, instead of a different form and fax number for each office.
Real-time status online, 24/7
See where every request stands, so your staff stop calling other offices to ask.
HIPAA compliant, regularly audited
Every request and record moves on the same audited, encrypted platform ChartRequest uses to release records.
Follow-up handled for you
Dedicated virtual assistants chase each request and escalate it if it’s ignored, so your staff stop spending the day on hold.
Checked before you see it
Two members of our team check retrieved records for completeness and accuracy, then release them with an instant notification.
