What your staff get on the platform, how it is priced, and the point at which running records in-house stops making sense.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Solutions · ChartRequest Pro
In-house, minus the fax
Your staff release records on a guided workflow instead of Word docs and spreadsheets, track every request automatically, and save an average of 2 hours per request.
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Measured on the network
Paid, and on time
99%Collection rate24/7Real-time status online7 fewerCalls per request
Why teams choose Pro
Your team, our software
An easier record release process
A guided workflow speeds turnaround and minimizes human error, and one dashboard organizes requests across every department and location.
Fewer status calls
Real-time status updates online mean 7 fewer status calls per request, and instant notifications answer the question before anyone picks up the phone. If a requester wants a fax, you fulfill it without changing your workflow.
Compliance with state and federal rules
Records stay secure at rest and in transit under every HIPAA rule, the Cures Act’s information blocking regulations, and state statutes on pricing and turnaround.
Support for every requester
Requesters stay informed from start to finish, get notified on fulfillment, and reach our white-glove support team on any channel.
Invoices that get paid
Automatic invoicing and billing bring a 99% collection rate, so release stops costing your finance team time and paper.
Digital notary tools at no cost
Certify medical, billing, and imaging records in the app with digital stamps and signatures, free for Pro partners in eligible states.
Customer story · Retina
Requests worked in minutes
A 17-location retina practice moved release off spreadsheets and mailed invoices and onto ChartRequest, with its own staff doing the work.
10 minTo process a request20 hrs/wkAdmin time saved17Locations in one queue
