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Release and retrieval, and the services that attach to both. Start here if you are working out which side of the exchange you are on, or which commercial model fits the way your organization already runs. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Solutions

Release and retrieval on one platform

If you hold records, release them compliantly, often at no cost to you, without adding staff or an IT project. If you need records, request them from custodians nationwide and follow each request online instead of calling. See how it works
Three areas

Start with the side of the exchange you’re on

Release of information

Intake, verification, fulfillment, delivery, and invoicing for the records you hold. Hand release to our team, get the same full service at no cost if your specialty is eligible, or run it in-house on our software. Explore records release

Records retrieval

Request records from custodians across all 50 states through one account. Our retrieval team handles the follow-up, and you get real-time status online, 24/7. Explore records retrieval

Add-on services

Digital notary tools, forms completion, retrieval follow-up for care coordination, and dedicated staff for states where release can’t be billed. Explore add-on services What every area shares

One platform underneath

Release, retrieval, and the add-on services run on the same HIPAA-compliant platform. A request is logged the moment it arrives, checked before anything leaves, and visible to the person waiting on it. That means you can start with one area and add another later without a second vendor, a second login, or a second integration project.

Included in every area

  • HIPAA compliant, regularly audited
  • Works with any EHR, with no integration required
  • Real-time status online, 24/7
  • An audit trail that is always on
  • Coverage across all 50 states
Customer story · Orthopedics

Release handed off, records out in days

An eight-location orthopedic group moved release to ChartRequest’s full-service team. Its patients now receive records in about two days, and two records staff do the work it expected to need five for.
~2 daysPatient delivery 2 of 5Records staffing 7+Years on ChartRequest
More about this case study Track record

Speed you can measure

How long since a record went where it shouldn’t, how long we guarantee, and how many calls each request saves. 315Days this year without an accidental information share (AIS) 5 daysTurnaround guarantee, in days 7 fewerCalls per request

See ChartRequest on your own records

A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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